FAQ

COVID19 Updates

Safety Measures in Store

We continue to follow guidance from regulatory authorities. To ensure the well-being of our customers Bam.batt is closely following safety measures.  Masks and gloves are used during packaging processes.

Shopping FAQ

Will I be charged sales tax on my purchases?

We do not charge tax on its item at this time.  This is subject to change.

Can I send my order as a gift with a personalized message?

We offer gift wrapping with personalized messages. Simply add a note at checkout or send us an e-mail with your order details to info@bambatt.com

Do you accept returns or exchanges?

Please refer to our 'Returns & Refunds' 

Care and Repair and Storage

How do I care for my products?

Lanyards: It is recommended that you do not place your lanyard(s) directly into your pocket, purse or bag. We encourage you to place it in a protective baggy to prolong its lifespan. Our staff is experienced in all aspects of jewelry care; if you have any concerns with your product (e.g. a jump ring has come loose), please send us an e-mail at info@bambatt.com for specific instructions. 

Can I hang my lanyard on a hook?

Yes, you can use your lanyard to hang your mask on a hook.